Terms of Service

1. Acceptance of terms

These Terms of Service (“Terms”) govern your access to and use of the websites, software, and services provided by Estimate Concierge (“Estimate Concierge”, “we”, “us”). By using our services, creating an account, or making a payment, you agree to these Terms. If you do not agree, do not use the services.

2. Services

We help you gather and compare contractor estimates. You tell us about a property or a job; we contact local contractors and collect comparable estimates and each contractor’s availability on your behalf; and we deliver them to you. You decide which contractor (if any) to hire, and you or your chosen contractor arrange and run the work. We do not book, schedule, supervise, perform, warrant, or guarantee any work, and we are not a party to any agreement between you and a contractor. Contractors are independent third parties, not our employees or agents.

3. Accounts

You are responsible for the information you provide, for maintaining the confidentiality of your login, and for all activity under your account. You must provide accurate business and contact information and keep it current.

4. Payments & billing

Paid plans are billed on a recurring basis (for example, monthly), plus usage-based charges where applicable (such as voice, SMS, and payment-processing fees). Card payments are processed by Stripe and are subject to Stripe’s terms. Where we facilitate payments to a business through its own connected Stripe account, that business is the merchant of record for those transactions. Optional cryptocurrency (USDC on the Polygon network) payments, where offered, are final once confirmed on-chain and must be sent on the correct network; transactions sent to the wrong network or address cannot be recovered.

5. Refunds & cancellation

You may cancel a subscription at any time; cancellation stops future renewals. Except where required by law, fees already paid and usage charges already incurred are non-refundable. Registration and per-message/per-minute fees passed through from third-party providers are non-refundable.

6. Acceptable use

You agree not to use the services unlawfully, to send spam or unsolicited messages, to violate messaging or telecom regulations (including TCPA and carrier 10DLC requirements), to infringe others’ rights, or to attempt to disrupt or gain unauthorized access to the services. You are responsible for obtaining proper consent before sending messages to your customers.

7. Intellectual property

We retain all rights to our software, brand, and content. You retain rights to the content and data you provide, and you grant us the limited license needed to operate and deliver the services to you.

8. Disclaimers & limitation of liability

The services are provided “as is” without warranties of any kind. To the maximum extent permitted by law, Estimate Concierge is not liable for indirect, incidental, or consequential damages, and our total liability for any claim is limited to the amounts you paid us for the services in the three months before the claim.

9. Privacy & messaging

Your use of the services is also governed by our Privacy Policy and, for text messaging, our SMS Terms & Conditions.

10. Changes & contact

We may update these Terms from time to time; continued use after changes means you accept them. Questions? Email maria@estimateconcierge.com.